With over 100 years’ lending experience between us, we’re best placed to understand your unique financial situation.
Our advisers live and work in the communities we serve across the South West and they will visit you in your own home to explain more about our loans, the lending process and complete a no-obligation financial assessment with you. They also work very closely with our council partners to work towards a resolution to your housing repair, improvement or renovation needs.
Our operational team are based at Wessex HQ in Bradford-on-Tone, near Taunton. They provide the core support required to ensure client queries about new and existing loans are dealt with quickly and efficiently and generate all of our loan paperwork and documents. They also ensure compliance with the Financial Conduct Authority’s rules and guidance and data protection rules.
As a not-for-profit organisation, our Board of Directors provide overall governance and strategic direction. The Board meets every quarter and brings a wide range of experience to the organisation from a variety of backgrounds including financial, housing, legal and people management.