Did you know that 24.1 million people in the UK, nearly 50% of the population, are vulnerable?*
Anyone can find themselves in vulnerable circumstances at any time, through no fault of their own. With COVID-19, the likelihood of this is increased even further.
It is important that firms recognise, understand and respond to customers’ needs more than ever. Wessex Resolutions CIC are delighted to see the latest research report from the Financial Conduct Authority on protecting vulnerable customers and consumers and we will be responding to their consultation.
The good practice research published for all businesses and organisations working in the financial services sector is now available. If you lead a business in the sector, I urge you to do the right thing on behalf of consumers and read the research and respond to the consultation to avoid causing harm to your customers.